Shipping, Returns & Refunds

At Casa Lamáre, we curate timeless objects for everyday living, bringing together craftsmanship, beauty, and thoughtful design.

We want every order to arrive safely and every customer to have a positive experience shopping with us. The information below explains our shipping, returns, and refund policies.

Shipping

Orders are typically processed within 1–5 business days. Delivery times may vary depending on your location, shipping carrier, and product availability.

Some items may be handcrafted, produced in limited quantities, or sourced from small makers as it is our aim to create a carefully selected unique collection rather than just adding items available. As a result, certain orders may require additional preparation time before shipment.

We appreciate your patience and understanding and will always do our best to keep you informed of any significant delays.

Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available.

Please ensure that your shipping address is correct at checkout, as we cannot guarantee changes once an order has been processed.

Multiple-Item Orders

To ensure the safest and most efficient delivery, items within the same order may occasionally be shipped separately and arrive at different times.

If part of your order has arrived, we kindly ask that you allow a little extra time for the remaining items to be delivered.

Delivery Delays

While we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control, including customs procedures, weather conditions, carrier disruptions, or periods of high demand.

If an item has not arrived within 30 days of the shipping date, please contact us at info@casalamare.shop.

We will investigate the situation and, if the item is confirmed as lost in transit, we will offer either a replacement or a full refund for the affected item(s).

Returns

We accept returns within 14 days of delivery, provided that items are:

• Unused and in their original condition
• Returned in their original packaging
• Free from damage caused after delivery

To request a return, please contact us before sending any item back.

Unless an item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs of the item and its packaging.

We understand that these situations can be disappointing, and we are committed to making things right. Our team will review the issue and work closely with you to find the best possible solution, whether that involves a replacement, refund, or another suitable resolution.

Any replacement, refund, or compensation will apply only to the affected item(s) rather than the entire order.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions about your order, we are always happy to help.

Email: info@casalamare.shop

At Casa Lamáre, we genuinely care about our customers and strive to provide the best experience possible. If an issue arises, we will always work with you to find a fair and satisfactory solution.